Tag Archives: support

DELL about SSH key authentication on PowerConnect M6220

A coworker asked DELL about SSH public key auth on PowerConnect M6220, because we wanted to automate something. Anyways, it’s pretty common to automate stuff nowadays, right?

Here is DELL’s reply on using a ssh with keys:

Von: xxx@Dell.com [mailto:xxx@Dell.com]
An: xxx
Cc: xxx@Dell.com
Betreff: Dell SR:xxxxxxxxx

Good morning Mr. xxx,

I’m the engineer to whom Mr. xxx has escalated the above mentioned
service request. I’m writing to you today to inform you that unfortunately
public key authentication isn’t supported in way  you’d like to on these
switches with version 5.x firmware. That is, you will either always end up
being asked for a password, in addition / even though you supply correct
private/public key during your ssh session negotiations, or you might end
up inadvertently opening a backdoor for unauthenticated users wishing to
use password authentication only.

Either way, it seems this will take quite some time to fix, so I suggest I
close this service request out now and will keep you informed about any
future developments on this issue.

Kind regards,
xxx, B.Sc. (Hons) in IS/IT

Enterprise Product Engineer, Networking & Linux & Security
Dell | Enterprise Support Services
Office Number (+353 1 xxx xxxx)
M-F (8:00 – 16:30 IST)
Certification: CCNP, RHCE & JNCIP-SEC
How am I doing? Email my manager xxx, xxx
<mailto:xxx@DELL.com>  with any feedback.

Uhm… what? Oo

Why Oracle (and Java) sucks

We were investigating random crashes of a webapp, and it turned out to be a JAVA CORBA bug, so we  reported it to Oracle. Today, I got the following reply in my mail:

I own your service request *-*********** about a Java Corba problem.
Please understand that Java is a free product. Hence support (and bugfixes) can only be provided for Java SE contract customers.

Unfortunately, the Customer Support Identifier CSI#******** you entered does not entitle you to Oracle Java SE support. To submit a Service Request (SR) for Java SE when running your own or third party Java applications, a Java SE Support contract is required.

The bug you are referring is in state accepted indeed. There are no plans right now to fix it. Of course, if a contract customer requests a fix, then it will be fixed. Otherwise it might take quite some time until a fix becomes available.

[…]

Oracle Java Support starts at $10,000. Thank you very much, so leave the bug open and let other customers stumble upon it. Just yesterday I heard that armed US drones are using CORBA for communication, too… oh my.

Our approach might be using Nagios Eventhandlers to restart crashed application servers, as we got more than N+1 of those. Oracle’s mentality pisses me off…