We were investigating random crashes of a webapp, and it turned out to be a JAVA CORBA bug, so we  reported it to Oracle. Today, I got the following reply in my mail:

I own your service request *-*********** about a Java Corba problem.
Please understand that Java is a free product. Hence support (and bugfixes) can only be provided for Java SE contract customers.

Unfortunately, the Customer Support Identifier CSI#******** you entered does not entitle you to Oracle Java SE support. To submit a Service Request (SR) for Java SE when running your own or third party Java applications, a Java SE Support contract is required.

The bug you are referring is in state accepted indeed. There are no plans right now to fix it. Of course, if a contract customer requests a fix, then it will be fixed. Otherwise it might take quite some time until a fix becomes available.

[…]

Oracle Java Support starts at $10,000. Thank you very much, so leave the bug open and let other customers stumble upon it. Just yesterday I heard that armed US drones are using CORBA for communication, too… oh my.

Our approach might be using Nagios Eventhandlers to restart crashed application servers, as we got more than N+1 of those. Oracle’s mentality pisses me off…